Welcome to Mushrooms Revival. This Shipping & Return Policy explains how we handle order processing, shipping, delivery, cancellations, returns, and refunds for purchases made through our website.
Please read this policy carefully before placing an order. By purchasing from our store, you acknowledge the applicable terms of this policy, subject to your rights under the laws that apply to your purchase.
1. Order Processing
Orders are processed after payment has been successfully received and the necessary order details have been verified.
Processing times may vary depending on product availability, order volume, and other operational factors.
If a delay affects your order, we will make reasonable efforts to notify you using the contact information provided at checkout.
Please ensure your email address, telephone number, and delivery address are accurate before submitting your order.
2. Shipping Destinations
Available shipping destinations depend on the products ordered and the delivery services available to us.
Please check the shipping options displayed during checkout to confirm whether delivery is available to your location.
Some products may be subject to restrictions based on their ingredients, characteristics, destination, or applicable laws. We reserve the right to decline or cancel an order when fulfilment would violate applicable legal requirements.
Customers are responsible for checking any import restrictions that apply to their destination.
3. Shipping Costs
Shipping charges, where applicable, will be displayed during checkout before you complete your purchase.
The final shipping cost may depend on factors such as the delivery destination, shipping method, package size, and order weight.
Any applicable delivery fees should be reviewed before payment.
4. Delivery Times
Estimated delivery times depend on the destination, shipping method, product availability, and carrier performance.
Any delivery estimate provided during checkout or in an order confirmation is an estimate rather than a guarantee, unless otherwise required by applicable law.
Delivery may be delayed by circumstances outside our reasonable control, including severe weather, customs processing, carrier disruptions, or other unforeseen events.
If your order appears to be significantly delayed, please contact our customer support team with your order number.
5. Tracking Information
Where tracking is available, tracking information will be provided when your order is dispatched or when it becomes available from the carrier.
Tracking updates may take time to appear after dispatch.
If you have not received tracking information within the timeframe communicated for your order, please contact us for assistance.
6. Incorrect Delivery Information
Customers are responsible for providing complete and accurate delivery details at checkout.
If you notice an error in your address, contact us as soon as possible. We cannot guarantee that changes will be possible once an order has been processed or dispatched.
Additional shipping charges may apply when a carrier permits an address correction or redelivery, subject to applicable law and the circumstances of the order.
7. Damaged, Missing, or Incorrect Items
Please inspect your order when it arrives.
If an item is damaged, missing, or different from what you ordered, contact us promptly with:
Your order number.
A description of the problem.
Photographs of the affected item or packaging, where appropriate.
Any other information reasonably needed to investigate the issue.
We will review the information and explain the available resolution.
Depending on the circumstances and applicable law, a resolution may include a replacement, refund, or another appropriate remedy.
Nothing in this policy limits any consumer rights that cannot legally be excluded.
8. Returns and Eligibility
Return eligibility depends on the product, its condition, the reason for the return, and applicable consumer protection laws.
Before sending an item back, contact our customer support team for return instructions.
Unless applicable law provides otherwise, returned products should be unused, appropriately packaged, and accompanied by proof of purchase.
Please do not send products to an address that has not been confirmed by our support team.
Certain products, including perishable goods, may be subject to specific return restrictions for health, hygiene, or safety reasons. Any restriction will be applied only to the extent permitted by applicable law.
9. Non-Returnable Products
Some products may not be eligible for return in certain circumstances, including:
Perishable products that cannot safely be returned.
Products that have been opened or used where a lawful health or hygiene exception applies.
Products damaged through improper handling after delivery, where the damage is not attributable to us.
Products expressly identified as non-returnable where that restriction is lawful.
These exclusions do not remove any rights you may have regarding faulty, damaged, misdescribed, or incorrectly supplied goods under applicable law.
10. Refunds
Once we receive and assess an eligible return, we will notify you of the outcome.
If a refund is approved, it will generally be issued to the original payment method unless another method is agreed upon or required by law.
The time required for a refund to appear in your account may depend on your payment provider or financial institution.
Where a refund is legally required, we will process it within the timeframe required by applicable law.
11. Order Cancellations
If you need to cancel an order, contact us as soon as possible and include your order number.
We will let you know whether cancellation is possible based on the order’s processing and dispatch status.
If an order has already been dispatched, cancellation may no longer be possible. However, you may still have return, withdrawal, or refund rights under applicable law.
Any cancellation charges or restrictions will be applied only where permitted by law.
12. Undeliverable or Unclaimed Packages
If a package cannot be delivered because the delivery address is incorrect, the recipient is unavailable, or the package remains unclaimed, the carrier may return it to the sender.
If this occurs, please contact us to discuss the available options.
Any additional delivery costs or deductions will depend on the circumstances, the applicable law, and the terms communicated before purchase.
13. Fresh and Perishable Products
Fresh edible mushrooms require appropriate handling and storage.
Please follow any storage and handling instructions provided with your order.
If a fresh product arrives damaged, spoiled, or otherwise unsuitable, contact us promptly with your order details and supporting photographs where possible.
We will review the issue and provide an appropriate resolution in accordance with applicable law.
14. International Orders and Customs
International shipments may be subject to customs checks, import duties, taxes, or restrictions.
Customers should verify that the products they intend to purchase may lawfully be imported into their destination.
Mushrooms Revival will not knowingly fulfil an order where doing so would violate applicable law.
Customs processing may affect delivery times. Any responsibility for customs charges will be determined by the information disclosed at checkout and the applicable legal requirements.
15. Contact Us
If you have questions about shipping, returns, cancellations, or refunds, please contact us through the customer support details published on our website.
When contacting us about an existing order, include your order number so that we can assist you more efficiently.
Thank you for shopping with Mushrooms Revival.